Before you deal with Bruce Fulper at Rock and Roll Engineering, read about my experience with him below. All statements can be verified by emails. Feel free to email me at email@example.com
and I will be happy to forward any one of these 50+ emails to you! I know this is quite long but do yourself a favor and read it.
Between 8/15/08 and 8/17/08 I made contact with Mr. Fulper by both e-mail and phone on an engine deal that he was offering on his Internet site. We came to an agreement that he would build a Pontiac 400 engine for my '67 Firebird and it would have the following options:
The block would be a 67 to 69 not bored over .30, have 4x heads, have a MSD distributor, an aluminum intake, and have either a Demon or Holly rebuilt carb. We also agreed that if I sent him some parts off of a Pontiac 350 engine that I have he would lower the cost of the engine.
On 8/30/08 Mr. Fulper sent me an email that he "just found two more 67/69 std bore 400 blocks in my stash. So one of those will be yours. Thought you'd like to know."
On 9/12/08 Mr. Fulper verified that he had received the parts off of my 350 engine and also the $3,000.00 down payment that he wanted in advance.
On 9/30/08 Mr Fulper sent me the following "I don't do updates too much, but I happened to run across your mail and thought I'd give you a line. Block is back from being cleaned, magged, bored and honed. I had the pistons grooved for spiro lock grooves so I can
use new forged full floating rods. Need to get a crank blueprinted to size now. Lost my old crank grinder. Looking for a quality new grinder."
On 2/26/09 Me and Mr Fulper exchanged e-mails about some questions I had about parts and other parts that would come on the engine. One part that Mr. Fulper indicated that would be on the engine would be a flex plate.
On 3/29/09 Mr Fulper responded to an e-mail that I had sent to him inquiring about an ETA for the engine being completed. He responded with "Hard to pinpoint. I am getting darn close as I finally got the crank blueprinted. I was having a hard time getting the cranks done right but I finally found someone that does what they're asked. Besides other bullcrap^ problems I've been dealing with, I will be able to start assembling yours within a week or two max."
On 6/16/09 Upon inquiring for another update Mr Fulper responded with the following; "Honestly, it's hard to for me to say without putting my foot in my mouth. I'm so backed up it sucks for the customers. I'm lucky to be still working, but these $3500 dollar engines overwhelmed me with work, and for one guy, it's too much to do in the time I thought I could. I can't make enough to hire good help, but my engines must be built right, so I'm doing them all myself. All of your short block work is done. I just have to do heads and assemble it. There's about 4, 5 jobs ahead of you yet. (If you could see my shop.)"
On 8/11/09 Upon inquiring for another update Mr. Fulper responded with the following: "I just got four cranks back from being blueprinted to size, and yours is one of those. (friggin expensive) I don't charge enough for this quality. (!) But anyway.....I'm juggling 6, 7 engines at once. As parts come in for some then they get more work done on them. It's just so very hard to make predictions. Other than, I would say it will be at least two weeks before I start assembling your short block."
On 8/12/09 I sent Mr. Fulper the following message ; "I'm confused. You said my crank was back in March. We're approaching one year you've been working on this engine and I must say, I'm beginning to have doubts on the end time. I'm also concerned because I've fronted you $3000 and my engine parts, and based on various messages, your time frames aren't consistent.' and he responded with "Don't doubt anything. Since my old crank grinder retired I've been theu three different guys trying to get someone that's consistent, and does exactly what I need done. I had two crank a while back not sized right and had to have them redone. One must have been yours. Don't fret. It's being done right. "
On 11/28/09 I asked for another update and Mr. Fulper responded with "All I need is a bit more moola to buy a full gasket set. ($ Not from you.) All machine work is done. I'm just so darn slow it sucks. Got plenty of work, but not enough money flow to get work done quicker. If any of the guys who owe me get their money in here it'll happen fairly soon. ( a month or so)"
On 1/2/10 I exchanged e-mails with Mr. Fulper explaining that I wanted to take my car to the spring event in Daytona and if it would help to finish my engine I would send him a gasket set as long as he would deduct the cost from the amount I owed him. He sent me the following; "I just have to build it. I'll do my darn best to get 'er done for you this month. Send gaskets when you want."
On 1/31/10 Mr. Fulper replied to and e-mail with; "March.....I can do March. I'll have it done come H or High Water."
On 3/6/10 I sent an e-mail to Mr. Fulper asking where my engine was and reminding him that the show was on March 26 in Daytona and he responded with; "Please tell me what car it';s going into. I have different motor mount blocks ready to assemble next week."
On 3/7/10 After reading the above statement as you could imagine I was to say the least a little mad so I sent Mr. Fulper an e-mail outlining the events leading up to the e-mail, reminding him what we had agreed on back in August of 2008, and how mad I was.
On 5/6/10 I finally received the engine. After checking it out and seeing that it was not correct I sent the following to Mr Fulper: looked at the casting codes on the block today and found that the block is a 1974, not a 1967-1969 as you originally promised.I also noticed the heads are 6X, not 4X again, like you originally promised, and there is no flywheel or MSD distributor. You act as though I deceived you, but I had to provide my own gasket set and ship parts to you that you forgot about offering me a discount on the final price. Please see below for all of your promises, in case you've forgotten. On your website, you have a comment about if there is a problem, "proper communication is the best way to solve it". Well, here's my proper communication, what are you going to do to solve the problem that you have created? Not only did you take $3000 up front, but you sent me the wrong engine, distributor and no flywheel after stringing me along for over a year and a half. Now what? Please understand, I have 46 emails that show everything that we have communicated about and show your lack of ethics in handling this transaction which you solicited by doing business on the Internet. I will give you one opportunity to fix this problem.
On 5/7/10 Mr. Fulper wrote; "That block has the 5 motor mount holes, 2 of which are the 67 pattern. I will get you an MSD as soon as I can. I apologize that I didn't have one when it came time to ship it but I knew you wanted to get going with it. And also if you need a fly wheel, no problem. Sorry for the baloney. It's just been a pita around here with the economy slowdown. And 6X heads are exactly the same as 4X heads. You won't see a bit of difference in performance. I didn't see it on the invoice that you specified 4X. I want you to enjoy to engine. I'm sure you'll like it. It will bolt right in."
On 5/8/10 Mr Fulper responded to another e-mail sent by me with; 'Henry, I will replace it with what I told you. My excuses aren't supposed to be your problem and I apologize greatly. I really really do. I don't have unsatisfied customers, and I don't want you to be the first. I can tell you what happened, but I don't think at this point you'd care to know. Too busy, trying to help people get their stuff, and I just bammed out about sending you exactly what you wanted, as opposed to what my mind was thinking would work nicely for you. I have the two motor mount early block, ready to assemble. I have 4x heads, which are not 67 but I guess you have your reasons for wanting them. I will have that engine picked up. Please make sure it's still tight to the pallet and the address is in plain site and tightly attached. I will pay shipping on the correct one back to you too. It will have the MSD dist too. Let me know when it's ready to be picked up and I will get after the other one this week. I cannot give you an exact ETA. It's just impossible. But it will be the next one put together.
On 5/18/10 After Mr. Fulper sending me a letter, and exchanging some more e-mails we came to an agreement that it was not in either of our best interest for him to build me another engine. He would send me some parts (both owed and additional) and we would call it even.
On 7/23/10 After multiple failed attempts by phone and e-mail to reach Mr. Fulper concerning the parts he was supposed to send me I filed a complaint with the Better Business Bureau in an attempt to get Mr. Fullper to fulfill his comment.
On 8/24/10 I received an e-mail from the Better Business Bureau indicating that they were closing the complaint due to Mr. Fulper failing to respond to their two letters.
On 9/13/10 I received an e-mail from Mr. Fulper indicating that he was finally going to send the parts he agreed to send me.
At the time of this review Mr. Fulper has not sent the parts he agreed to or made any attempts to make this situation right. His recent email included rude comments and name calling.