Dont know the guy, and never had dealings but I have heard this on here before. There were a couple similar threads on another forum with a guys trying to find parts that were sent to a plater. I am a small business owner and I get swamped from time to time but its prudent to reach out to your customers when the need arises. Even if takes your significant other to sit down at the computer for an hour a night answering emails. Trying to compete in the global economy is tough, customer service needs to be perfect.
